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How do I cancel my Premium subscription?
We’re certainly sad to see you go, but we’ve made it easy to cancel your Premium account by following the steps below.
You must cancel your subscription in order to not be billed - Life360 cannot cancel the subscription for you.
Uninstalling the app or deleting the Circle will NOT cancel your subscription.
For Android (Google Wallet Subscribers):
Call Google Wallet at 855-836-3987 (press #1)
OR, Log into your Google Play account to manage your subscriptions here: https://play.google.com/store/account/subscriptions
*Watch this video on how to cancel a Google Play subscription
For iPhone (Apple In-App Purchases Subscribers):
If your iPhone has the iOS version 12.1.4 or newer, unsubscribing is easy.
Tap on your profile account icon at the top right
Tap on Life360 and 'Cancel Subscription'
If your iPhone has an older iOS version, 12.1.3 or older, follow these steps.
Go to Settings > [your name] Apple ID, iCloud, iTunes & App Store
Tap iTunes & App Store
Tap Apple ID: email address. You might need to authenticate your Apple ID
Tap View Apple ID
Tap Subscriptions
Tap Life360
Tap 'Cancel Subscription' *Watch this video on how to cancel an Apple subscription
For direct-billed credit card members:
This option is only for legacy users who paid directly through the website with a credit card, not through an in-app purchase.
Click on Billing and follow the steps to cancel
NOTE: Life360 does not have your credit card information when purchased through the Google Play Store or the Apple App Store, hence we are unable to provide refunds. Please contact the app store where purchased for refund requests.